Skip to content
Cobber client success stories

Success Stories - Making Operator Lives Easier

Helping our customers achieve success in their tourism business is at the heart of everything we do at Cobber. Have a look at some feedback and stories from our tourism mates!

Keen to see CobberRes in action? Book a demo with our team.

Request Demo
"Cobber has transformed the way we manage bookings across our distribution network with a centralised platform to seamlessly connect with key partners, including Big Red Group, Viator, visitor information centres and retail travel agents. This has strengthened our market reach, enhanced operational efficiency and materially reduced the administrative complexity associated with managing availability and bookings across multiple channels.”
Nitmiluk Tours
"As a marine tourism operator, operational changes can happen quickly due to weather or other unforeseen circumstances. Guest Connect in CobberRes has become an invaluable communication tool for our Reservations team, allowing us to quickly advise urgent updates to all affected guests. It saves our team a significant amount of time, while ensuring our guests receive timely, accurate communication and a better overall customer experience."
Quicksilver Group
"Google Things To Do has been a valuable addition to our distribution strategy. It has increased the visibility of our experiences to travellers actively searching for things to do, helping us reach new customers and generate additional bookings. Thanks again for all your support. It's always a pleasure working with you, and I really appreciate everything you've done for us.”
Ticketory
Read More
cairns adventure group
"Our commercial relationship with Cobber has spanned more than 15 years, through industry adversity and an ever-changing technology space, because of superior connectivity to our global distribution partners, constant development and exceptional customer service"
Director - Cairns Adventure Group
"Cobber has been an invaluable asset to our operations. Despite not being in the office, Cobber ensures I’m always in the loop and can jump in at any stage to grab the information I need."
Director - Pinetree Tours
"Working with Cobber is an enjoyable experience – they provide wonderful support. Everything we have asked for they have delivered on, and nothing has been too much trouble, even at times when we thought we would not be able to find a solution. The system is a winner for our business."
Travelling Divas
"The team love how Cobber has a clean, modern look. It is easy to work on, even for those team members that have had minimal training. More customers are booking their tickets online which is credit to the well-researched user experience for the online booking engine. The Cobber system improvements have made it easier for us to manage our business."
NSW National Parks & Wildlife Services
"Cobber provided our business with a wonderful boost, allowing us to combine a new website and booking platform to increase sales.
The team are so friendly and easy to communicate with, and seem to really understand our needs, providing us with the confidence we needed."
Greenhill Lodge, Hawke's Bay - New Zealand
WWA_Logo
"If you are seeking an online booking system, look no further. As a growing business we found we lost the ability to manually take bookings fast enough. Our business has multiple destinations over multiple dates in multiple countries – other booking systems similar were simply unable to achieve what Cobber has."
Managing Director – World Wide Adventures

100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

Nitmiluk Tours

"Cobber has transformed the way we manage bookings across our distribution network with a centralised platform to seamlessly connect with key partners"

Ticketory

"Google Things To Do has been a valuable addition to our distribution strategy. It has increased the visibility of our experiences to travellers actively searching for things to do, helping us reach new customers and generate additional bookings."

100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

Nitmiluk Tours

"Cobber has transformed the way we manage bookings across our distribution network with a centralised platform to seamlessly connect with key partners"

Ticketory

"Google Things To Do has been a valuable addition to our distribution strategy. It has increased the visibility of our experiences to travellers actively searching for things to do, helping us reach new customers and generate additional bookings."

Read more
×

Ticketory partners with Cobber for Google Things to Do and quickly grows from 10 to 100 products listed.

Travellers are increasingly finding experiences through destination-driven searches using Google maps, making ​Google Things To Do​ a valuable tool for tourism operators looking to increase their visibility. 

Having experienced Cobber’s exceptional support in a previous role, ​Ticketory​ CEO Cenk Ünsal recently chose to partner with Cobber again as a Google Things to Do connectivity partner. That decision has quickly paid off. 

As a new and growing business with a large catalogue of experiences, Ticketory wanted to make more of its products available to travellers searching and planning on Google, creating greater opportunities to drive bookings.

Initially, Ticketory’s account was configured to only list up to 10 products. With ambitions to bring a lot more of its catalogue online quickly, Ticketory approached the Cobber team to increase its product allocation and support its growth plans. 

The Cobber team quickly responded and within two weeks, Ticketory were able to increase their Google Things to Do product listings by 10x, providing the additional visibility and booking opportunities they were after: 

“Google Things To Do has been a valuable addition to our distribution strategy. It has increased the visibility of our experiences to travellers actively searching for things to do, helping us reach new customers and generate additional bookings.

Thanks again for all your support. It’s always a pleasure working with you, and I really appreciate everything you’ve done for us.” 

– Cenk Ünsal, CEO 

This is exactly what we love to do at Cobber: collaborate with our partners and clients to achieve great results that translate to direct business outcomes.

×

Cobber Provides Exceptional Support for NSW Parks & Wildlife Services

How we helped

“I just wanted to take a moment to share some feedback and say thanks. Earlier today, we ran into an issue, and I was under a really tight deadline to get it fixed. I called Justin, and he immediately escalated the problem and got back to me with a solution from the dev team in about 10 minutes. That quick turnaround honestly saved the day!

I know this is part of Justin’s role, but I really appreciate the way he goes above and beyond- not just today, but consistently since we started using Cobber. It’s easy to take these working relationships for granted, so I wanted to make sure I acknowledged the effort and ongoing support. Justin is truly a valuable member of your team, and it makes such a difference having someone in that role who is so easily approachable and happy to help with anything we need assistance with. The issue we experienced today was something small but reminded me that it’s important to recognise the fantastic work Justin consistently does.

I’d also like to extend that thanks to the broader team who were able to find a solution so quickly. The customer service from everyone at Cobber is incredible!“

Grace Snowball
NSW National Parks & Wildlife Service

×

Experience Co introduces direct bookings, saving 20 per cent on call-center staffing costs each year.

Who
Experience Co is an established web store with many thrilling tour activities in its range, from cruising coral reefs through to jumping out of planes. With 20+ years’ experience in the travel industry, the adventure company excels at packaging experiences in exciting new ways for sale online – the backbone of its business.

Multiple Tour Bookings
However, in the early days prior to Cobber (formerly ResPax), it was a different story according to Experience Co’s Scott Lahney. Enquiries were coming fast, and the back office needed to keep up, ensuring the entire customer experience was outstanding – not just the canyoning or white-water river rafting trip.

How we helped
Automation, Scalability and Distribution. Experience Co chose Cobber for its ability to package tours elegantly. 20 years later, it stays because Cobber helps it adapt early, from online bookings through to B2B channel manager integration.

And they can market tours globally, connecting with some of the world’s largest travel agents including Viator through the Cobber channel manager. Agents love this ability because they can access all operators on the network at the low cost of a single integration.

Scheduled Reporting
Being able to schedule reports for email delivery has also made a difference. Scrambling at the last moment is a thing of the past says Lahney. “Critical documents such as bus-pickup manifests arrive automatically, even after hours. We no longer rely on staff to send them manually.”

×

Reef Unlimited improves reservations and ticketing with Cobber, saving $180,000+ each year.

Who
Reef Unlimited tours offers easy access to the Great Barrier Reef from Cairns with full and half-day tours handling more than 5000 pax a year offering activities include snorkeling, diving, swimming, glass bottom boats and submarine coral viewing tours.

Their tour management practices were ad hoc and manually intensive. Too much time was spent on administration. Not enough on customers. The Reef Unlimited team wanted a seamless solution that could take bookings online, over the phone and internationally to capitalize on agent and wholesaler networks.

How we helped
Cobber was selected because it’s a complete reservation management tool that enables operators to manage bookings by phone or website. Everything happens faster. Reservations staff can take quick, consistent, and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking. But perhaps the most interesting and significant saving has been Big Cat’s ability to stop people defrauding its reservation system.

Two years after implementation, Reef Unlimited can identify savings across the business as a result.

“We save five hours per month on report preparation. Before Cobber (formerly ResPax), you had people solving reporting issues for half the day. Cobber solves these problems automatically and saves us hours each day in bank reconciliations.

Cobber has created tangible savings for the business by streamlining the reservation processes and simplifying reporting so we don’t have to manipulate data to the same extent. I estimate this saves us around $180,000 each year on previous lost earnings.

There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

Ian Douglas
Reef Unlimited

×