Reef Unlimited improves reservations and ticketing with ResPax, saving $180,000+ each year.
Who
Reef Unlimited tours offers easy access to the Great Barrier Reef from Cairns with full and half-day tours handling more than 5000 pax a year offering activities include snorkeling, diving, swimming, glass bottom boats and submarine coral viewing tours.
Their tour management practices were ad hoc and manually intensive. Too much time was spent on administration. Not enough on customers. The Reef Unlimited team wanted a seamless solution that could take bookings online, over the phone and internationally to capitalize on agent and wholesaler networks.
How we helped
ResPax was selected because it’s a complete reservation management tool that enables operators to manage bookings by phone or website. Everything happens faster. Reservations staff can take quick, consistent, and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking. But perhaps the most interesting and significant saving has been Big Cat’s ability to stop people defrauding its reservation system.
Two years after implementation, Reef Unlimited can identify savings across the business as a result.
“We save five hours per month on report preparation. Before ResPax, you had people solving reporting issues for half the day. ResPax solves these problems automatically and saves us hours each day in bank reconciliations.
ResPax has created tangible savings for the business by streamlining the reservation processes and simplifying reporting so we don’t have to manipulate data to the same extent. I estimate this saves us around $180,000 each year on previous lost earnings.
There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”
Ian Douglas
Reef Unlimited